Frequently Asked Questions About Communicating with the FOCP Program

Send an e-mail message to training@fiberoptic.com. A FiberOptic.com staff member will handle your request.

An important part of the exam development process is reviewing each exam question to ensure technical accuracy, clarity, relevance, and absence of ambiguity and bias. A thorough review also ensures that questions are not misleading or confusing. The review is conducted by a panel of independent technical and job-function experts who scrutinize each question for technical accuracy and reach consensus on all technical issues. In addition, technical editors ensure that all exam questions are without error or ambiguity.

If you believe a specific question you encountered on an FOCP exam is invalid, you may request an evaluation of the question by following the steps described below. You must submit your request within three calendar days of taking the exam. The evaluation process exists to help identify and correct problematic questions; exams cannot be rescored. However, efforts will be made to ensure your satisfaction with the program. We value your feedback in helping us make FiberOptic.com certification exams as valid and relevant as possible.

Steps for Challenging Exam Questions

A FiberOptic.com employee will conduct an initial evaluation. If further evaluation is needed, an independent subject-matter expert (technical and job-function expert) will review and evaluate the request. This process may require evaluation by a number of people, and each provides input. We appreciate your patience while your challenge is reviewed thoroughly.

To help protect exam security, we cannot provide information about whether your answer was correct, nor can we provide information about how your performance on that question may have affected your final score.

Before any exam is released, each question is reviewed carefully by independent subject matter experts to ensure technical accuracy, clarity, relevance, and absence of ambiguity and bias. The beta exam process further helps eliminate any questionable content. By the time an exam is released in its live version, each question has been reviewed multiple times. When a candidate submits a question challenge, the process adds an additional review. Given the nature of the independent subject matter experts and the respect they garner from the fiber optic community, we consider their evaluation as final.

To help protect exam security, the rationale for the decision will be kept confidential and will not be provided. The evaluation will remain a part of FiberOptic.com 's records until the exam is retired.

We appreciate your feedback about the FOCP program and your testing experience and work to ensure your satisfaction with the FOCP program. If you feel the testing experience did not meet your expectations, your first point of contact should be with the testing center itself. You may also send an e-mail message to the FOCP program to offer other types of feedback.

Send an e-mail message to the FOCP program and include as much information as possible about the situation and the persons involved. Anonymous tips are always appreciated; however, we ask that you please include your full contact information so that someone from FiberOptic.com can contact you to discuss the details.